Monday, 25 April 2011
Sherry Krueger

Hacked

Written by  Sherry Krueger

At some point we've all seen it.  Be it on our favorite criminal justice programming, in the obnoxious pop-ups that take over our screens for no apparent reason, or even in those unfortunate times when our antivirus software programs neglect to save us from those mysterious file-eating viruses: we're aware that cyber crime is not only real, but thriving.  With just as much time and dedication as most of us put into promoting our business, reaching out to our tech-driven clientele and analyzing new web marketing strategies; someone else is cooking up the latest scheme to take them out.  In fact, the Internet Crime Complaint Center estimates an astounding 6,665 complaints with some $9,400,000.00 in damages within the last year JUST in Arizona- the home of Healthcare Networks of America.

It's difficult to deduce why anyone would have such mal-intentioned plans for HNA, albeit it is our turn to tell a story about the misfortune that has had our office on its toes for the last few weeks.  As our in-network providers likely noticed, we've recently suffered from some web based outages which were actually the result of out IT department's calculated reaction to the persistent hacking of any and all web interfaces connected to the HNA server.  As far as we've been able to construe, the attacks launched on our websites resulted in a daily, deliberate breach of security that shut down our management faculties and punished each site visitor with an unanticipated download of a malware program.  This program, which boasted virus protection, told the unsuspecting user that it would eliminate the malware problem (what a contradiction!) for a fee.

 

In order to protect our unsuspecting users from such deception, and limit the Google blacklisting some of you may have already noticed, our web department removed each page from the web temporarily to remove the destructive coding.  Despite their efforts, the siege continued each and every day the sites were live, prompting our staff to move the pages to a different location entirely.  For the past month, our in-office and contracted employees have collaborated to copy information, images and (clean) coding to a new digital home where we will no longer have to worry about compromising our network.

 

We would like to send a special thanks to our web partners and staff for their hard work and to all of our affiliated doctors and practice managers for their patience throughout this debacle.

 

1 Comment

  • Comment Link Ann Friday, 12 October 2012 posted by Ann

    Thank you very much for posting the link to the complaint center above. I hope you have managed to get everything settled now and I hope you never have to go through this again.

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